FAQ


Q. How much is shipping?

FREE for Australian orders over $49 otherwise a flat $6. For International orders it is a flat $30 fee

Q. When will my order be dispatched?

We aim to dispatch all orders within 24hrs of purchase, some even earlier. You will get a email notification when it leaves our warehouse.

Q. Can we track our order?

Yes, we use Australia Post and we will provide you with a tracking number for your order (this is in the email notification).

Q. How long does delivery take?

Standard delivery is 3-5 business days throughout Australia from date of dispatch. Depending on whether the address is Metro or Regional these time may vary slightly.

Q. I want to return my purchase, how do I do this?

Oh no! however from time to time these things happen, firstly email us at info-@-kalite.com.au and provide the order number, and brief reason for returning the item, we'll be in touch.

Q. How long does it take to get a refund?

We will process the refund within 24hrs once the item has been received in our warehouse.

Q. Where do you deliver to?

We offer FREE delivery Australia wide (on orders over $49) International delivery is available for $30 (AUD) please select country at checkout.

Q. Do you offer wholesale / bulk discounts on purchases?

Yes. Please Contact Us to find out more details.

Q. What are the care instructions for my Turkish Towel?

Please wash separately initially on 30-40 degree wash, after this it is fine to wash as per normal, you'll be amazed how much softer it becomes the more you wash - check out this page to learn more .

Q. How secure is your website?

Very secure. Shopify is level 1 certified PCI DSS complient (more information) Also PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL), more information here .

Q. My question is not answered here, how do I get in touch?

Please Contact Us we will be more than happy to help.